Delete your data

1. Choose the route that fits

Social Zero is operated by Codes Easy. This page explains, step by step, how to remove data we hold — including everything we obtained through Facebook, Instagram and Threads. You never need our permission and you never need to contact us first.

2. What we actually hold

So you know what each route removes, here is the data we store and where it comes from:

3. Option 1 — Disconnect a single social account

Use this when you want to keep your Social Zero account but remove one Facebook Page, Instagram account or Threads profile and everything we hold for it.

1. Sign in to Social Zero.
2. Open Integrations from the sidebar.
3. Find the account you want removed in the connected accounts list.
4. Click Disconnect on that account's card.
5. Confirm when prompted.

What this deletes, immediately and permanently: the stored access and refresh tokens for that account, the platform username and page/profile ID, the profile picture we cached on our servers, and every scheduled post targeting that account.

What this keeps: your Social Zero login, your brand profiles, and content you generated that was not tied to that account. Other connected accounts are untouched.

4. Option 2 — Delete your entire Social Zero account

This is the complete erasure. It removes your login and every workspace, connection, and piece of content under it.

1. Sign in to Social Zero.
2. Open Settings from the sidebar, then the Account section.
3. Optional but recommended: click Export my data first and save the JSON file. After deletion we cannot recover it.
4. Scroll to Delete account and click Delete my account.
5. In the confirmation dialog, enter your password (if your account has one — accounts created with Google sign-in only will not be asked) and type DELETE in the confirmation box.
6. Click Delete my account. You are signed out at once and the erasure runs immediately.

What this deletes, immediately and permanently: your user record (name, email, password hash, Google link), every brand profile and workspace, every connected Facebook / Instagram / Threads account together with its tokens and cached profile pictures, all generated content and its version history, all uploaded media files (the bytes on disk, not just the database rows), and all schedules.

5. Option 3 — Remove the app on Facebook, Instagram or Threads

You can revoke Social Zero directly from Meta, without signing in here. When you do, Meta notifies us through the deauthorize and data-deletion callbacks we registered, and we erase the corresponding data automatically. You do not need to contact us afterwards.

Because Facebook, Instagram and Threads are three separate Meta apps, revoking one revokes only that one. Repeat the steps for each platform you want removed.

Facebook — on the web

1. Go to facebook.com/settings → Apps and Websites, or navigate: click your profile picture → Settings & privacy → Settings → Apps and Websites.
2. Find Social Zero in the Active list.
3. Click Remove next to it.
4. Tick the option to delete posts, videos or events that Social Zero posted on your timeline if you also want Meta to remove content published through us.
5. Click Remove to confirm. Meta shows you a confirmation code — keep it if you want to check the status.

Facebook — in the mobile app

1. Tap the menu (the three-line icon, or your profile picture) → Settings & privacy → Settings.
2. Scroll to Permissions and tap Apps and websites.
3. Tap Social Zero, then Remove, and confirm.

Instagram

1. Open Instagram and go to your profile.
2. Tap the menu (the three-line icon) → Settings and privacy.
3. Tap Website permissions (on some versions: Apps and websites).
4. Open Active, find Social Zero, and tap Remove.

If your Instagram account is a Professional account linked to a Facebook Page, the connection may instead be listed under that Page's Business Integrations — see below.

Threads

1. Open Threads and go to your profile.
2. Tap the menu (the three-line icon) → Settings → Account.
3. Tap Website permissions → Apps and websites.
4. Find Social Zero and tap Remove.

Business Integrations (Pages and Business accounts)

1. Go to facebook.com/settings → Business Integrations.
2. Find Social Zero, click View and edit, then Remove.

What happens on our side, automatically: Meta sends us a signed request identifying your account on that platform. We verify the signature against that platform's own app secret, then hard-delete every account you granted us on that platform — the tokens, the cached profile picture on disk, the platform account row, and the scheduled posts that targeted it. We record the erasure for audit, and return a confirmation code and status URL to Meta.

6. Checking a Meta-initiated deletion

After you remove the app, Meta shows you a confirmation code that looks like sz_1a2b3c4d5e6f7a8b. You can verify the erasure yourself at any time:

1. Copy the confirmation code Meta displayed.
2. Visit https://socialzero.io/data-deletion/status/your-code.
3. The page shows the status, how many connected accounts were deleted, and the completion timestamp.

If the code is not recognised the page returns "not found" — that means we never received a valid, signed request for it. Email [email protected] with the code and we will investigate.

7. Option 4 — Request deletion by email

If you cannot sign in, or you would simply rather we handled it, email us:

We acknowledge every request within 48 hours and complete it within 30 days, in line with the DPDP Act and, where applicable, the GDPR. We will ask you to verify ownership of the account before erasing anything — this protects you from someone else deleting your data.

8. What we keep after deletion, and why

Deletion is comprehensive, with one narrow exception. We may retain limited billing, transaction, tax and accounting records where applicable law requires it. These records keep only the financial facts — amount, currency, plan, status and dates. Your user link is severed and the metadata is scrubbed of incidental personal information, so the retained rows are not used to identify you. They are held only for the legally required period, are never used for marketing, profiling or any other purpose, and are then deleted.

Routine encrypted backups may hold residual copies for a short window after deletion. Backups are never used to serve the product, are access-controlled, and roll off on their normal cycle — after which no copy remains.

9. Content already published to social platforms

The same applies to any data held by the third-party processors listed in our Privacy Policy — payment gateways retain transaction records under their own regulatory obligations, independently of us.

10. Your other privacy rights

Deletion is one of several rights you hold. You can also access your data, correct it, obtain a portable copy, withdraw consent, and nominate someone to act for you. Our Privacy Policy sets these out in full, along with how to escalate a complaint to the Data Protection Board of India.

11. Questions

Anything unclear, or a deletion that did not behave as described? Email [email protected] or use our Contact page. We acknowledge within 48 hours and aim to resolve within one month.