Refund & Cancellation Policy

Social Zero is a digital subscription service. This policy explains how you can cancel, what happens when you do, and our position on refunds. It applies to all paid plans, billed in INR (via Razorpay) or USD (via Razorpay or PayPal).

1. Free plan

Our Free plan lets you evaluate Social Zero at no cost and with no card required. We encourage you to use it to decide whether a paid plan is right for you before subscribing.

2. Cancelling your subscription

You can cancel your paid subscription at any time, yourself, in a few clicks:

• Log in and go to Settings → Billing (or the Subscription page).
• Choose Cancel subscription and confirm.

There is no cancellation fee, and you do not need to contact us to cancel. If you have trouble, email [email protected] and we'll help.

3. What happens when you cancel

• Your subscription is set not to renew at the end of the current billing cycle, and the recurring mandate is stopped so you are not charged again.
• You keep full access to your paid features until the end of the period you have already paid for.
• At the end of that period, your account moves to the Free plan. Your account and content are not deleted by cancelling.

4. Refunds

This includes upgrades and downgrades: when you change plans, any remaining time on the previous plan is applied toward the change and is not separately refunded.

5. Exceptions we will honour

We will review and, where appropriate, refund the following on a case-by-case basis:

• Duplicate or erroneous charges — for example, being charged twice for the same cycle.
• Charges after a valid cancellation — if you were charged for a cycle after cancelling before the renewal date.
• Verified billing errors on our side.
• Any refund required by applicable law.

6. How approved refunds are processed

If a refund is approved under the exceptions above, it will be issued to your original payment method through the same payment gateway used for the transaction. Approved refunds are typically processed within 5–7 business days, after which your bank or card issuer may take additional time to reflect the credit.

7. Failed or disputed payments

If a recurring payment fails, we may retry it and may suspend or downgrade paid access until payment succeeds. If you believe a charge is incorrect, please contact us first so we can resolve it quickly.

8. How to request a refund or raise a billing issue

Email [email protected] with your account email and the transaction ID or date. We acknowledge requests within 48 hours. Full contact details are on our Contact page.